MB-2606 - USA (Colorado) - RFI for Medicare Eligible Program - Deadline October 31,2018

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: MB-2606

Government Authority located in Colorado; USA based organization looking for expert vendor for Medicare eligible program.

[A] Budget: Looking for proposal

[B] Scope of Service:

Vendor needs to provide claims processing and associated customer support services for claims, claims processing: provides timely and accurate claims processing while ensuring cost containment and alignment with industry best practices, customer service: delivers a claims processing systems and customer friendly services which result in beneficiary and provider satisfaction, claims processing system shall accurately apply deductible, co-pay/coinsurance, cost-shares and catastrophic cap in accordance with the agency  benefit policy, receiving reimbursement, Bundled payment for care improvement.
- 24 X 7 Customer Service through a single, nationally accessible telephone number, without long distance charges, contractor shall operate an IVR unit that allows callers the option of speaking to an agent between the hours of 6:00 AM and 11:00 PM EST and web-based customer relations management system for secure customer service case resolution across agency.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Wednesday, 31 October, 2018

Category : Medical Billing and Coding, Call Center and Answering

Country : USA

State : Colorado

RFP Expired

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