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BILLING-0674 - USA (Albany, New York) - Electronic Payment Services - Deadline March 28,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: BILLING-0674

Government Authority located in Albany, New York; USA based organization looking for expert vendor for electronic payment services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide electronic payment services to the government authority located in Albany, NY.
- Required to accept payments from electronic checks for one-time and automatic and recurring
payments.
- Required to accept payments from major credit card companies: Mastercard, visa, American express, discover card, pin-less debit cards for one-time and automatic and recurring payments.
- Payment website must have the ability to support real-time transactions and communication between agency website and vendor’s website.
- Ability to display a copy of most current bill to customers when making automatic and recurring and one-time payments. Allow statement to be viewed in full size in proper form on a computer, tablet or mobile phone.
- Ability for the customer to start on the web site and be re-directed to payment pages using single sign-on.
- Bidders system must provide an option for customers to make a one-time payment without logging in. - Bidder must provide Interactive Voice Response (IVR) payment options.
- Bidder must provide a self-service online application for reporting and transaction management that provides real-time reporting. Role-based access must be provided for staff. At a minimum this must include a read-only role with the ability to research payments, and an administrator role to grant access to other users.
(2) All questions must be submitted no later than March 8, 2019.
(3) Contract term will be five years.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 28 March, 2019

Question Answer Deadline : Friday, 8 March, 2019

Category : Billing Services

Country : USA

State : New York

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