BILLING-0675 - USA (Harrisburg, Pennsylvania) - Student Loan Billing and Collection Services - Deadline March 28,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: BILLING-0675

Government Authority located in Harrisburg, Pennsylvania; USA based organization looking for student loan billing and collection services.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide student loan billing and collection services to the government authority located in Harrisburg, PA.
System seeks to contract with multiple suppliers experienced in servicing student loan programs and - Providing a billing and collection support system for the following programs: Federal Perkins loan program, health professions student loans, nursing student loans, primary care loans, institutional loan programs including long and short-term loans, accounts receivables, tuition and related student costs.
- Billing services including Perkins and nursing loans.
- Collection services including Perkins student loans and non-federal student loans.
- Integrated billing and processing services with a 24-hour customer response time, a toll-free telephone number for students and universities to access account information must be provided along with the ability to speak directly to an account manager or customer service representative during regular business hours, an option to speak to a live person is required, toll-free numbers are to be displayed on websites, billing statements, due diligence notices and all other borrower correspondence.
- Both a regular contact or representative for day-to-day activities and a separate specific representative for account and escalation issues.
- Optional billing cycles including annual, semiannual, quarterly, bimonthly, and monthly billings must be offered.
- Allowance for the universities to generate consolidated statements for borrowers with multiple types of loans with a complete summary of each loan and the cumulative total of the loans.
- Allowance for universities to provide unique messages on the statements, the number of text lines available and the number of characters for each line must be specified.
- Borrowers with coupon payment books, electronic debiting of bank accounts, eBilling and regular billing statements, borrowers must be able to pay their bills online, pay-by-phone options should also be made available.
(2) All questions must be submitted no later than March 21, 2019.
(3) A contract term will be for five years.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Thursday, 28 March, 2019

Question Answer Deadline : Thursday, 21 March, 2019

Category : Billing Services

Country : USA

State : Pennsylvania

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