MB-2879 - USA (Arizona) - Flexible Spending Account Administration Services - Deadline March 26,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: MB-2879

Government Authority located Arizona; USA based organization looking for flexible spending account administration services.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide flexible spending account administration services and respond to account issues and member service issues within one (1) business day and shall include in its response a plan with a time frame established to resolve the issue. provide a dedicated fully-operational toll-free line that is answered by a live person Monday through Friday 7:00 am to 6:00 pm Arizona Time. The account management team shall include; Executive Sponsor, Account Manager, IT System Manager.
Claims Administration: -
>> Contractor shall provide instructions for claims processing that are clear and complete. The mailing address for claims shall be identified on the forms or a preaddressed claim envelope.  Contractor shall provide online claims processing procedures.
>> Contractor shall process all claims processing functions, including but not limited to, receiving, processing, and paying all appropriate claims, within two (2) business days.  A valid claim for processing shall be defined as one which is accompanied by evidence of payment for service provided.
>> Contractor shall have the ability to receive reimbursement requests for appropriate expenses along with any required expense documentation.
>> Contractor shall maintain records of claims appeals and provide a report which includes, but is not limited to, the number of appeals received, timing of response, and outcomes.
>> Contractor shall establish a late-billing procedure to accept claims filed after the close of the run-out period, if the late filing was due to no fault of the participant.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Tuesday, 26 March, 2019

Category : Medical Billing and Coding

Country : USA

State : Arizona

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