BILLING-0692 - USA (Cedar Park, Texas) - Utility Billing Business Process Review Services - Deadline March 22,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: BILLING-0692

Government Authority located in Cedar Park, Texas; USA based organization looking for utility billing business process review services.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide utility billing business process review services to the government authority located in Cedar Park, TX.
To evaluate the effectiveness of design of the utility billing and reporting processes, including but not limited to:
- Import and reconciliation of Incode 10 transactions to the general ledger
- Various payment processes from receipt of payment to recordation in Incode 10 to bank
verification i.e. night drop, phone, online, recurring payments, etc.
- Payment file imports from 3rd party payment processors and ETS
- Metering imports from multiple systems, exception generation and validation
- Bill exception generation and validation
- Bill posting and printing
- Customer account adjustments and refunds
- Lead and conduct information-gathering sessions to identify and detail all business processes
- Create an as-is business process template
- Identify critical business processes
- Identify process owners and stakeholders
- Examine and verify policies in the as-is processes
- Define process purpose, boundaries, inputs and outputs, entry and exit points
- Develop clear and concise as-is business flow illustrations using diagrams and flowcharts
customized to the organization.
- Identify opportunities
- Identify key process controls and control gaps
- Identify processes and procedures for standardization
- Eliminate redundancies, bottle-necks, manual or paper-laden procedures
- Evaluate internal control design
- Minimize dependencies and unnecessary hand-offs
- Increase reliability of the execution steps
- Identify areas for automation
- Identify recommendations for application configurations
- Simplify work flow
- Eliminate non-value-added activities
- Identify policy inconsistencies with business processes
- Evaluate integration of utility billing and financial accounting systems
(2) A contract term will be for one year.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Friday, 22 March, 2019

Category : Billing Services

Country : USA

State : Texas

RFP Expired

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