BILLING-0726 - USA (Murfreesboro, Tennessee) - Credit Card Processing Services - Deadline May 16,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: BILLING-0726

Government Authority located in Murfreesboro, Tennessee; USA based organization looking for expert vendor for credit card processing services.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide credit card processing services to provide credit card, and debit card processing services for the City to the government authority located in Murfreesboro, TN.
- Several City departments currently accept credit and debit cards for in person or point of sale payments. All debit card payments are processed as credit card payments.
- The Payment Processing Services will initially be used only by the Old Fort Golf Course but will ultimately may be used by various other City departments.
- The Payment Processing Services will be “back end” services. Vendor’s Payment Processing Services must have real-time SSL connectivity via the Internet and be compatible with Club Prophet Systems POS Express.
- Vendor’s payment solution must include payment, settlement, and refunding services.
- Vendor must process payments by MasterCard (credit and debit), Visa (credit and debit), Discover, and American Express and by electronic check. All payments by debit card shall be processed as credit card payments without the use of a PIN.
- Vendor must make operational helpdesk support available to City Staff via a dedicated toll-free or local number and email between the hours of 8:00 a.m. and 6:00 p.m. (Central Time) to assist with the management of chargebacks, retrieval requests, credits, refunds, and adjustments on incorrectly charged amounts.
- City staff must be able to access Vendor’s Payment Processing Services via personal computers.
- Security Requirements.
- Vendor shall abide by the rules for the collection and processing of credit card information established by each credit card company, i.e., Visa, MasterCard, American Express, and Discover.
- Vendor must maintain an Identity Theft Prevention Program to include reasonable policies and procedures for detecting, preventing, and mitigating identity theft.
- Reporting and Recordkeeping Requirements.
- Vendor must maintain authorization logs and transaction records in compliance with all applicable laws, regulations, and industry standards.
(2) Contract period will be for three years.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 16 May, 2019

Category : Billing Services

Country : USA

State : Tennessee

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