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BILLING-0730 - USA (Alamogordo, New Mexico) - Credit Card Processing Services - Deadline May 30,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: BILLING-0730

Government Authority located in Alamogordo, New Mexico; USA based organization looking for expert vendor for credit card processing services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide credit card transaction processing services to include, but not limited to: the processing of on-line visa, Mastercard, discover and American express card transactions, check and debit card processing, ATM cards and e-check transactions to the government authority located in Alamogordo, NM.
- Debit, credit card and check and e-check authorization: provide 24 hour, 7 days a week service to include:
1. Authorization of the following credit cards: Visa, MasterCard, Discover and American Express.
2. On-line debit card, ATM card and check processing.
3. Provide an approval (confirmation) number for all transactions approved.
4. Provide an authorization code for all transactions. - Internet payment capability: Dedicated, secure website to accept online payments.
1. Site must be accessible from the Otero County website via link.
2. Acceptance for Visa, MasterCard, Discover, American Express credit card transactions, check and debit card processing, ATM card and e-check transactions.
3. Inclusion of a shopping cart for online payment with multiple accounts. User friendly access with minimal entry requirements to access account information.
4. Clear and full disclosure of any and all convenience fees prior to acceptance of payment.
5. Complete confirmation for all payments received, including but not limited to, account number, amount paid, confirmation and authorization.
6. Update every business day from uploaded tax information files or similar means.
7. Provide account information, including but not limited to, basic identifying information (account number, name and property identification), amount due, payment due dates and account balance.
- IVR and telephone payment capability: Dedicated toll-free number in English and Spanish for acceptance of credit card payments.
1. Acceptance for Visa, MasterCard, Discover, American Express credit card transactions, check and debit card processing, ATM card and e-check transactions.
2. User friendly access with minimal entry requirements to access account information.
3. Clear and full disclosure of any and all convenience fees prior to acceptance of payment.
4. Complete confirmation for all payments received, including but not limited to, account number, amount paid, confirmation and authorization.
5. Update every business day from uploaded tax information files or similar means.
6. Provide account information, including but not limited to, basic identifying information (account number, name and property identification), amount due, payment due dates and account balance.
- Point of Sale (POS) capability: Credit card swipe machines and pin pads shall be provided for each of the eleven teller stations.
(2) All questions must be submitted no later than May 16, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 30 May, 2019

Question Answer Deadline : Thursday, 16 May, 2019

Category : Billing Services

Country : USA

State : New Mexico

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