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BILLING-0739 - USA (Norfolk, Virginia) - Treasurers Billing Initiative Services - Deadline June 3,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: BILLING-0739

Government Authority located in Norfolk, Virginia; USA based organization looking for expert vendors for Treasurers Billing Initiative Services.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide treasurers billing initiative services to implement an off-the shelf
customizable electronic billing web-based, mobile service, checks system that will enable the City to provide the taxpayers an option to receive their tax bills electronically. Implementation of a billing and future payment solution would improve business efficiencies and customer service, to enhance its enterprise business capabilities through efficient billing and collections and provide taxpayers the option to decline mailed bills and receive and securely process electronic bills for taxes,
(1) CURRENT PROBLEMS AND CONSTRAINTS:
a. Outdated and invalid mailing addresses result in taxpayers not receiving their bills timely or
not at all thus reducing revenue.
b. Identifying and updating taxpayers’ mailing addresses is a manually intensive process.
c. Generating and mailing paper bills is costly.
d. Taxpayers would like alternative methods of payment via modern electronic secure
systems.
(2) DESIRED OUTCOMES:
a. Staff will be able to:
1. Reduce time spent managing returned mail.
2. Maintain the electronic bill form.
3. Conduct timely, secure queries from up-to-date data sources.
4. Perform data-driven decision making through performance metrics.
b. The proposed solution must:
1. Reduce the amount of bills mailed and associated costs.
2. Provide overall quality improvements.
3. Produce and send secure emails and texts while protecting sensitive data.
4. Provide an option to receive secure email/text or regular mail billings.
5. Provide an audit trail showing when/where bills were sent and acknowledged.
6. Provide check capabilities.
7. Provide customer engagement tools.
8. Support all major web browsers (i.e. Edge, Chrome, Firefox, Safari).
9. Provide integration and interoperability among new and existing systems.
10. Comply with the City’s current Technology Environment Standards for Cybersecurity,
Applications and Database systems to the government authority located in Norfolk, VA.
(2) All question must be submitted no later than May 24, 2019.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 3 June, 2019

Question Answer Deadline : Friday, 24 May, 2019

Category : Billing Services, Software, System and Application

Country : USA

State : Virginia

RFP Expired

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