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SW-24357 - USA (California) - Jail Management System, Inmate Telephone System and Associated Services, and Optional Tablet Program - Deadline July 22,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-24357

Government Authority located California; USA based organization looking for expert vendor for Jail Management System, Inmate Telephone System and Associated Services, and Optional Tablet Program.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide Jail Management System, Inmate Telephone System and Associated Services, and Optional Tablet Program to provide an open and integrated solution, addressing the cloud-based JMS services and reporting for JMS functionality.
- The Relational Data Base Management System (RDBMS) shall support performance monitoring tools and activity statistics reporting features. Statistics should be available on database access rates (both update and query) by program, terminal, and ID, and by time of day.
- Inmate Telephone Services to generally allowed to make phone calls without restriction. These phone calls are either Collect, Prepaid, or Debit calls. The Inmate Telephone Services (“ITS”) was originally installed by DSI-ITI in 2009, upgraded by GTL when the company purchased DSI-ITI. The current ITS is provided and maintained by GT, be required to plan, finance, and implement the integration and testing of all required equipment and software relative to the new ITS, without impacting the normal daily operation of the existing system
- Capability to interface with the County’s inmate telephone system.
- The system shall facilitate positive identification of inmates at any time. It must be capable of displaying and printing images of the inmate from any standard SVGA monitor without additional video hardware and from any of the inmate related screens
- The photo-imaging system shall allow for unlimited photos for each inmate, to be captured for each view, and shall date and time stamp those images
- Application Support
• Support Management
• Business Hours and On-Call After Hours Emergency Support
• Support Call Response Escalation
• New Release Updates
• Training
• Remote Connection
(2) A Pre-Bid Meeting and Site Survey will be held on June 3, 2019.
(3) All questions MUST be submitted no later than June 24, 2019.
(4) A contract period will be for five years.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 22 July, 2019

Pre-proposal Conference Date : Monday, 3 June, 2019

Question Answer Deadline : Monday, 24 June, 2019

Category : Software, System and Application, Telecommunication Services, Supplies, Components, Accessories or Related Equipments

Country : USA

State : California

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