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BILLING-0752 - USA (Hyattsville, Maryland) - Credit Card Services - Deadline July 10,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: BILLING-0752

Government Authority located in Hyattsville, Maryland; USA based organization looking for expert vendor for credit card services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide credit card services to the government authority located in Hyattsville, MD.
- Provide payment, settlement, and refunding services,
- The service provided shall allow to authenticate the cardholders and utilize the card’s chip and or magnetic stripe to authorize and capture the transactions made,
- Provide a competitively based discount for the processing of the following major credit cards: Visa, American Express, MasterCard, Discover and Debit cards,
- Provide a customer receipt that displays only the last four digits of the credit card number and excludes the display of the card’s expiration date,
- Deposits all payments into City specified bank accounts according to the merchant ID,
- Provide online daily transaction and account reconciliation reports by major credit card and according to merchant ID,
- Provide equipment and software necessary to support the service provide and any applications related to the service,
- On-site technical services to address any operational difficulties related to the transmission of daily transactions, equipment or software malfunction or failure and an account representative to address questions regarding customers monthly billing statements,
- Provide seven days a week 24/7 technical support customer service phone number and or online chat,
- Provide daily settlements of merchant accounts,
- Make next day deposits after settlement into city’s specified bank accounts,
- Provide an online resource for the retrieving, reviewing, and or downloading of transactions and settlement data,
- Provide multiple user access to the online reporting listed above,
- Provide and identify the payment technologies to be used in processing payments.
(2) All the questions must be submitted no later than June 12, 2019.
(3) The contract term will be for two years.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 10 July, 2019

Question Answer Deadline : Wednesday, 12 June, 2019

Category : Billing Services

Country : USA

State : Maryland

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