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MB-3169 - USA (Hawaii) - Emergency Ground Ambulance and Aeromedical Fee Billing and Collection Services - Deadline July 10,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: MB-3169

Government Authority located in Hawaii; USA based organization looking for expert vendor for emergency ground ambulance and aeromedical fee billing and collection services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide emergency ground ambulance and aeromedical fee billing and collection services to procure fee billing and collection services, not including bad debt collection, for emergency ground ambulance and aeromedical services,
- The offeror is required to provide:
- Billing schedule by account type,
- Collection method summary with time frames: Bills and statements, Delinquent notice, Follow-up correspondence with the patient and other third-party payers, Criteria used to deem accounts uncollectible and expected length of time the offeror continues to work the account to a zero balance
- The Offeror shall handle all telephone calls and correspondence in a timely and courteous manner,
- Provide multiple nationwide toll-free telephone lines to accommodate all EMS billing inquiries from patients and other involved parties,
- The offeror shall operate and function at the start of the contract period with an automated data processing system capable of accepting electronic account file transfer on payments and remittance information from the database,
- Operate and function at the start of the contract period with an automated data processing system capable of accepting electronic account file transfer on payments and remittance information from the database,
- The offeror shall secure the necessary documented permission to bill private insurance, supplemental insurance, secondary insurance, and workers compensation in accordance with applicable requirements, the offeror shall be responsible to follow bills to adjudication with Medicare, medicaid, and private insurance. the offeror shall be responsible for any program updates necessary to accommodate changes in insurance program requirements during the contract period,
- Handle third-party payor submissions and inquiries regarding insurance claims.
- The offeror shall identify all secondary insurance, co-insurance, and co-payments for Medicare and medicaid and promptly transfer billing to the appropriate payor and send cross-over and balance billings to responsible parties as necessary, verify eligibility for third-party payors prior to claim
submission and request appeal hearings when necessary,
- The offeror shall track the accounts turned over to the collection agency and shall provide a monthly report to the state listing the accounts surrendered. the offeror shall continue to work with the collection agency to assist with the following:
- Information gathering, filing insurance claims for accounts in collection, review account status, receive and handle phone calls for patients with accounts placed in collection.
(2) A pre-proposal conference will be held on June 7, 2019.
(3) All the questions must be submitted no later than June 14, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 10 July, 2019

Pre-proposal Conference Date : Friday, 7 June, 2019

Question Answer Deadline : Friday, 14 June, 2019

Category : Medical Billing and Coding

Country : USA

State : Hawaii

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