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MB-3182 - USA (Washington, DC) - Single Family Claims Processing Services - Deadline July 8,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: MB-3182

Government Authority located in Washington, DC; USA based organization looking for expert vendor for single family claims processing services.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide single family claims processing services provides mortgage insurance for Mortgagees against losses from financing the purchase of single family homes and disposes of all properties acquired in exchange for payment of insurance benefits.
- These services include:
- Transition In
- File/Maintenance and Document Control
- Single Family Claims Review and Processing for Forward Mortgages
- Financial Operations
- Transition Out
- The Contractor shall perform the following:
- Receive and track digital single-family claim packages daily
- Review, analyze, research, calculate, process, and take appropriate action for payment or return to Mortgagee for additional action in accordance with HUD Handbook 4000.1,
pertinent Mortgagee Letters, and Frequently Asked Questions provided by HUD - Process single family claims within ninety (90) days of receipt, follow the first-in, first-out
method, and priority process Conveyance and Reconveyance Claim types.
- Process digitally, at minimum, three thousand and five hundred (3,500) single family claims monthly
- Communicate returns and denials to the Mortgagee within one (1) business day of completing the claim review
- Respond to email requests from Mortgagees regarding single family claim submission and supporting documentation within three (3) business days of receipt
- Enter appropriate information into CLAIMS/A43C based upon the appropriate action as a result of the claim review
- Assist with documenting procedures used for process improvements within five (5) business days of request
- Prepare and submit a Comprehensive Weekly Report (CWR) – Single Family Claims (Forward Mortgages), This report shall include:
o the beginning and ending date for the week of the report with each day identified by day and date.
o the following data items by: total claims received, total claims processed, claims to be returned to mortgagees, claims to be paid, claims to be denied, no action
needed, and refunding due to HUD/billing
o Calculate the following: opening balance, (plus) claims received, (plus) claims received from mortgagees with additional information, adjustment to batches,
less total claims processed, total claims on hand with Contractor, total unprocessed claims on hand, and any remarks
o the reconciliation results of the single-family claims inventory on hand by FHA case number against the HUD single family claims report
o Plan of action by FHA Case Number for unprocessed claims that were received sixty (60) days or more and remain unprocessed
o The FHA case number and the corrective action taken for all single-family claims that were rejected by the SCOR for correction
- Prepare and submit a Comprehensive Monthly Report (CMR) that contain the CWRs for that month and shall include:
o Notable Accomplishments – tasks completed or area(s) exceeding target expectations
o Project Management – upcoming milestones and/or deliverables in progress
o Risk Management - identify in detail any issues/risks to not meeting the project, impact to the project, and corrective action
o Financial Management – summary of the contract award amount to period of performance including invoices by month of submitted, rejected, corrected, or paid
o Staffing Management – total positions, prime and subcontractor breakout, gains/losses, PIV process, CID, and system access for each employee
(2) All questions must be submitted no later than June 14, 2019.
(3) This bid is set aside for total small business.
(4) Contract period will be for one year.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Monday, 8 July, 2019

Question Answer Deadline : Friday, 14 June, 2019

Category : Medical Billing and Coding

Country : USA

State : District of Columbia

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