DEBT-0477 - USA (Oceanside, California) - Collection Agency Services - Deadline July 10,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: DEBT-0477

Government Authority located in Oceanside, California; USA based organization looking for expert vendors for collection agency services.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide collection agency services from qualified firms and agencies to provide full-service revenue collection for unpaid and delinquent accounts receivable. The City desires to enter into an agreement for professional services with a qualified firm or agency who can demonstrate competency and experience in providing Collection Services. We seek an experienced and effective Contractor that minimizes City costs, works effectively with debtors, maximizes the use of available technology, provides excellent client service, and performs thorough and complete collections. The unpaid and delinquent accounts receivable may include
➢ Collection on delinquent water, refuse, and sewer accounts where customers have balances owing on their City utility bills.
➢ Collection on miscellaneous delinquent accounts receivable items where customers have not paid for services or charges from the City.
➢ Collection on delinquent ambulance billing accounts where customers have not paid for services and charges performed by the City’s ambulance units.
➢ Collection on delinquent parking citations where registered owners of vehicles have not paid for a citation(s) issued due to a parking violation within the City limits.
➢ Collection on delinquent harbour related charges where boat owners or guests at the City’s harbour have not paid for services or charges.
- The Agency should outline in the proposal the recommended collection efforts to be employed by the Agency for the various types of accounts assigned to it (letter writing, account assignment, etc.). If the Agency has recommendations regarding the proper and legal manner to notify customers of an account assignment, please clearly indicate any cost alternatives in your proposal.
- Agency shall provide in the proposal, detailed steps that will be taken once the account is received from the City, and the number of contacts and procedures that will be taken (please distinguish the steps to be taken for each type of collection method recommended)
- City shall provide documentation to Agency for each account, including name, any available customer information, last known address, account number, and balance due.
- City shall submit delinquent accounts for collection via hard copy, e-mail, electronic file or in writing. Delinquent accounts will be assigned to the Agency on a monthly basis. Agency shall provide acknowledgement within 10 days of account placement via the same method that the account was submitted.
- Agency should indicate whether the City will have access to the Agency’s database via web link or other methods in order to determine the progress of the collection efforts.
- Agency should indicate how they will instruct consumers to submit payments (either to the Agency or the City) depending on the collection method utilized. to the government authority located in Oceanside, CA.
(2) All question must be submitted no later than June 19, 2019.
(3) The contract term will be for seven years.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 10 July, 2019

Question Answer Deadline : Wednesday, 19 June, 2019

Category : Debt Collection Services

Country : USA

State : California

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