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BILLING-0809 - USA (Rochester, New York) - Third Party Payment Processing Services - Deadline September 4,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: BILLING-0809

Government Authority located in Rochester, New York; USA based organization looking for expert vendor for third party payment processing services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide third party payment processing services to the government authority located in Rochester, NY.
- Proposer must be able to accept online and/or payments over the phone and must offer 24/7/365 support to customers who are experiencing difficulty,
- All customers' debit and credit card and bank information must be obtained and processed through the proposer without imposing any payment card industry compliance responsibility on the authority, proposer shall include acknowledgement of responsibility for the security of this data,
- The payment process must function with seamless navigation to and from the authority's customer portal, including timely updates and notifications of any payments made and minimal sign-up and/or log-in steps for customers, customers shall only have to log-in once when entering the customer portal without having to log-in again after transferring to the third-party site,
- A phone number must be provided for authority customers to be able to pay over the phone through an integrated voice response (IVR) system, additionally, authority representatives must be able to transfer customer calls to the IVR system for payment,
- Proposer shall accept Visa, MasterCard, and Discover for all customers,
- Please indicate if it would be possible to accept one time, occasional online and phone payments for items other than water bills, such as new services and temporary hydrant meter sets,
- Proposer shall deposit funds into the authority's account no later than the next business day, funds deposited should equal the amount of the file sent to the authority, all funds will be for gross settlement and charging all discounts and interchange fees in a separate monthly bill.
- Discuss your firm's ability to perform online reconciliation and research transactions, please describe your online portal to view real-time payments,
- Proposer shall transfer funds to the Authority's designated bank account
(2) All the questions must be submitted no later than August 9, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 4 September, 2019

Question Answer Deadline : Friday, 9 August, 2019

Category : Billing Services

Country : USA

State : New York

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