MB-3357 - USA (Illinois) - Flexible Spending Account and Health Reimbursement Arrangement Administrative Services - Deadline August 28,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: MB-3357

Government Authority located in Illinois; USA based organization looking for expert vendor for flexible spending account and health reimbursement arrangement administrative services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide flexible spending account and health reimbursement arrangement administrative services.
- Perform all claims processing functions, including verification of proper documentation of
the expense, screening for duplicate payment, calculation of reimbursement due and payment
directly to the participating employees
- Provide a designated representative who is knowledgeable about all aspects of the and programs and is always accessible by phone or email during regular working hours to address emergency or non-emergency issues posed by the city human resources department
- Provide the city human resources department with access to expertise within the selected
plan provider that can effectively address all legislative and legal questions regarding program accounts and pertinent tax laws
- Administer the healthcare and dependent care flexible spending and health reimbursement
- Provide annual non-discrimination testing services
- Provide a debit card for participating employees enrolled in a medical reimbursement account
- If a claim is denied, immediately communicate to the participating employee explaining
why the claim was denied
- Pay claims at a minimum of a bi-weekly basis and have the ability to cut checks in off weeks to
address issues where employee claim was incorrectly rejected
- Process claims simultaneously for different Plan Years
- Provide a toll-free number, or alternative online method, to participating employees that is available 24 hours per day to receive claims
- Provide online access to participating employees so they can view their specific account information as well as general plan rules, supporting documents, and claim forms
- Provide seamless transition from one program year to the next with minimal wait time for payment of the new year claims
- Provide on-site assistance during open enrolment through the attendance of meetings at various times and locations to introduce the company, explain various offerings, and answer questions
(2) All question must be submitted no later than August 16, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 28 August, 2019

Question Answer Deadline : Friday, 16 August, 2019

Category : Medical Billing and Coding

Country : USA

State : Illinois

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