SW-26654 - USA (California) - Cloud-Based Case Management System and Implementation Services - Deadline August 28,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-26654

Government Authority located in California; USA based organization looking for expert vendor for cloud-based case management system and implementation services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide cloud-based case management system and implementation services to capture incidents for the following types of cases.
- Personal injuries, property and personal injury liability, physical security incidents, breach of contract cases and, health and safety incidents
- Incidents would be reported by metropolitan staff to a 24/7 call center
- Call center staff would enter the initial information into the case management system
- System must track and manage enterprise incidents that are reported to a central site
- Reported incidents include staff injuries, personal and property liability claims, security matters, health and safety matters, and legal challenges
- Access to case management forms must be governed by role-based security, an incident reported to the call center will permit concurrent case management work to be accomplished by different metropolitan organizational units, however access to case management individual forms are not shared
- System must be secure, and all data must be treated as confidential
- Mobile devices access must be supported
- System is to manage injury and property claims that are processed by a third-party vendor
- Perform an analysis and document the business process of the future state of the new case management application
- Assist in testing and coordination of user acceptance testing
- Implement the selected system
- Perform knowledge transfer for the newly implemented system
- Document system and technical requirements
- Design and document system integration points and interfaces.
(2) All questions must be submitted no later than August 19, 2019.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 28 August, 2019

Question Answer Deadline : Monday, 19 August, 2019

Category : Software, System and Application

Country : USA

State : California

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