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BILLING-0820 - USA (Georgia) - Merchant Processing Services - Deadline September 6,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: BILLING-0820

Government authority located in Georgia; USA based organization looking for expert vendor for merchant processing services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide merchant processing services including credit card and debit card processing, managed service fee program for selected departments, agencies, courts, e-check services to the government authority located in Georgia.
- The Service Provider should satisfy the following minimum requirements:
- Provide PCI-DSS Compliant terminals.
- Process all transactions through payment channels as requested.
- Provide e-check services.
- Provide electronic authorization, data capture and settlement services for all Visa, MasterCard, Discover, credit and debit transactions.
- Offer next business day funding.
- Accommodate multiple settlements to bank accounts at the MID level.
- Provide customizable daily, online reporting for prior day activity, transaction details and settlement information for merchants at no additional cost to the County.
- Provide training to staff for online reporting.
- Provide various security administrators to add/delete users to online reporting.
- Provide returned items by electronic file if requested by merchant at no additional charge.
- Provide a relationship manager with at least five years of experience handling government credit card accounts.
- Conduct annual merchant relationship reviews.
- Conduct annual PCI-DSS compliance reviews of County-wide activity and confirm compliance.
- Provide an implementation manager to facilitate on-site installation of products and services at times convenient to merchant.
- Service Provider will provide online chargeback management capability at no additional cost.
- Service Provider will send monthly chargeback report itemized by Merchant ID.
- Provide processing through various systems at no additional cost to the County.
- Provide a toll-free customer service number to track and resolve problems reported by merchants,citizens, and users. Customer service should be provided at no additional charge.
(2) A pre-proposal conference will be held on August 16, 2019.
(3) All question must be submitted no later than August 19, 2019.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 6 September, 2019

Pre-proposal Conference Date : Friday, 16 August, 2019

Question Answer Deadline : Monday, 19 August, 2019

Category : Billing Services

Country : USA

State : Georgia

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