BILLING-0822 - USA (Michigan) - Child Support Payment Processing Services - Deadline October 10,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: BILLING-0822

Government Authority located in Michigan; USA based organization looking for expert vendor for child support payment processing services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide child support payment processing services to the government authority located in Michigan.
- Banking services, research and resolution of problem payments, review and release of suspense monies within agency, customer service to stakeholders and partners, other back office automation services, and interface with agency.
- Receiving/Receipting of payments including payment and document imaging, payment receipt validation, payment receipt processing - categorizing and key-entering receipt data from payments and payment receipt posting to agency.
- Balance, Deposit, and Bank Reconciliation including banking and account reconciliation, depositing to an appropriate financial institution.
- Suspense/Research and Resolution Services including agency suspense resolution and release, payment receipt research and resolution, other automation and imaging services, such as OCS return mail processing, form 1201 scanning, and agency processing.
- Disbursement of funds, including actual disbursement to the correct account, including disbursement to a debit card (stored value card) domestically and internationally, disbursement to CP’s bank account (direct deposit); and check printing and mailing to appropriate party, coupon issuance.
- Customer Service including, but not limited to contractor’s interactive voice response (IVR) system for customer service, web-based source of payment images accessible to the FOCS (incoming payments, outgoing disbursements and cleared checks) within 24 hours of being processed at agency or cleared by the bank as appropriate, a web-based way for FOCS to submit suspense adjustment request (MDHHS-307), A web-based method to update FOCs on the status of their MDHHS-307 request, escheats, other forms of communication with various customers, partners, and stakeholders regarding the above-activities, as applicable.
(2) All question must be submitted no later than August 23, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

Expiry Date : Thursday, 10 October, 2019

Question Answer Deadline : Friday, 23 August, 2019

Category : Billing Services, Banking Services

Country : USA

State : Michigan

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