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BILLING-0827 - USA (Honolulu, Hawaii) - Credit Card and Debit Card Program - Deadline September 12,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: BILLING-0827

Government Authority located in Honolulu, Hawaii; USA based organization looking for expert vendor for credit card and debit card program.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide credit card and debit card program to the government authority located in Honolulu HI.
1. Credit Card and Debit Card Terminals and Pin Pads:
- Describe the process and the time it takes to repair or replace the terminal and pin pad by the next business day following notification by the city
- Describe the process you use to upgrade the card terminal and pin pad with the latest manufacturer software and firmware
2. Credit Card and Debit Card Processing Software:
- Describe other features and functions your processing software is capable of performing that are not listed in the scope of work
- The city shall reserve the right to evaluate features and functions other than those specified in the scope of work and shall be the sole judge of value to the city
3. Transmission of Receipts:
- Describe your settlement process and provide a timetable from the time the transaction is initiated to when the batch is credited to the city bank account.
- Provide samples of the transmission of receipts
4. Chargeback:
- Describe your dispute and chargeback processing procedures.
- Describe how you would assist the city recover or defend chargebacks
5. Data Security Requirements:
- Describe how you would help the city maintain payment card industry data security standards compliance
- Describe the types and limits of insurance coverage you will maintain to protect the city in the event of an error or omission, or a breach of a merchant's credit card and debit card terminal or software
(2) A pre-proposal conference will be held on August 15, 2019.
(3) All question must be submitted no later than August 22, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 12 September, 2019

Pre-proposal Conference Date : Thursday, 15 August, 2019

Question Answer Deadline : Thursday, 22 August, 2019

Category : Billing Services

Country : USA

State : Hawaii

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