BILLING-0829 - USA (Honolulu, Hawaii) - Financial Payment Processing Services - Deadline August 27,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: BILLING-0829

Government Authority located in Honolulu, Hawaii; USA based organization looking for expert vendor for financial payment processing services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide financial payment processing services to the government authority located in Honolulu, HI.
- The contractor shall have sufficient staff and verified financial capacity to accurately process and pay up to 135 SDOs of varying shifts per major event, with the potential for up to five major events occurring within a given month. At approximately $45,000 per major event, this may require the contractor to underwrite up to $225,000 at any given point within a 30-day period or within a single month.
- The contractor shall be responsible for collecting the completed and approved sign-in sheets) following each event from the stadium security officer and compute the amount due to each agency and to the city and county of Honolulu.
- Contractor shall process and distribute pay for each agency based on the approved sign-in sheets within 48 hours of the event end time. Due to the sensitive nature of these payments and the widespread impact that it has if payment process is not completed resulting in non-payment or delays in fulfilment, a $500 penalty per day or for any fraction thereof, will be assessed to the contactor for each 24hour delay in payment processing.
- Payment to agency may be transacted by cash, paper check, electronic payment (direct deposit), or by some other similar form approved of by the manager. Distribution of payment to agency 's may be completed in-person, by mail, or by electronic means (direct deposit). The city and county of Honolulu's payment must be paid by paper check. If payment to an agency is made in cash or if a paper check is picked up in-person, contractor must obtain agency 's signature and date to validate agency 's receipt of payment for services rendered.
- Contractor shall be responsible for ensuring accurate payments are processed and delivered to agency and to the city and county of Honolulu. Errors in payment shall be corrected within 48 hours of discovery or notification of the error. The authority is not responsible for any overpayment to an agency or to the City and County of Honolulu due to an error by the contractor. The authority shall not be invoiced for any overpays due to an error by the contractor.
- Payment to contractor shall submit an original or certified original invoice for each event to the stadium fiscal office. Note that some events are multi-day events, hence, a separate invoice will be required for each day of work. Each invoice shall include the Honolulu police department special duty job number, event name, event date, and notation of how contractor's fee is computed (e.g. 135 officers plus city and county of Honolulu = 136 x $10 = $1 ,360).
- Contractor's fee for service shall be based upon a flat fee per agency including any applicable additional charges paid directly to each agency and any applicable summary of additional charges by event, paid to the city and county of Honolulu.
- Contractor acknowledges that its fee shall be assessed per payment transaction and fees shall not be assessed for partial payments or payments that would otherwise not be separated and considered as one, and for which a fee has already been assessed. Contractor shall not artificially separate payment to agency.
- Contractor acknowledges that reimbursement by the authority must be processed through the state of Hawaii's financial management system. As such, Contractor must comply with documentation requirements for reimbursement to be processed as expeditiously as possible. The estimated turnaround time for payment by the state of Hawaii is approximately four (4) to six (6) weeks from the date that complete and correct documentation is submitted to the authority.
(2) All questions must be submitted no later than August 16, 2019.
(3) Contract term will be one year.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 27 August, 2019

Question Answer Deadline : Friday, 16 August, 2019

Category : Billing Services

Country : USA

State : Hawaii

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