SW-27038 - USA (California) - RFI for Customer Information System Upgrade Quality Assurance Services - Deadline September 20,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-27038

Government Authority located in California; USA based organization looking for expert vendor for customer information system upgrade quality assurance services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide customer information system upgrade in providing quality assurance services
- Develop quality assurance plans.
- Review and analyse project procedures including but not limited to project management, system architecture and design, application and system development, testing, change management strategy, cutover plans, defect management, operational impact assessments, and monitoring.
- Review and analyse project progress in the areas of project management, operational impact assessment, testing, and defect management,
- include, but is not limited to, the following:
- Functionality Deployments associated with the CIS Technical Upgrade
- Interactive Voice Response System (IVR) Replacement
- Web-based Self-Service System (WSS) Replacement
- Corporate Internet Website (Web) Redesign
- Electronic Bill Payment System (EBP) Replacement
- Corporate Banking Integration (CBI) Replacement
- Customer Relationship Management (CRM) Expansion
(2) All the questions must be submitted no later than August 30, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 20 September, 2019

Question Answer Deadline : Friday, 30 August, 2019

Category : Software, System and Application

Country : USA

State : California

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