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SW-27073 - USA (California) - Utility Billing and Customer Information System - Deadline September 26,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-27073

Government Authority located in California; USA based organization looking for expert vendor for utility billing and customer information system.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide utility billing and customer information system.
- The ability to drill‐down and drill‐across from a transaction to view the supporting source documents with extensive search capabilities and a user‐friendly self‐service ad‐hoc reporting tool
- Ability to easily export information directly to Excel, Adobe PDF, Word, etc.
- A user friendly and intuitive user interface which limits the need for redundant data entry
- A robust security and transaction audit and logging capabilities
- The system audit capabilities should create audit trails for transactions processed through the system allowing authorized staff to drill down on transactions to view supporting detail
- Allow a customer to retrieve historic bills and usage data
- Allow a customer to export their usage and charge data to alternate formats
- Provide a robust online portal with numerous options for customer self‐service to reduce
routine service calls to the customer service call center
- UB and CIS system will allow customers easier access to billing information, a variety of communication and payment options, and to reduce the volume of customer calls through a  robust self‐service web portal.
(2) All question must be submitted no later than September 9, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 26 September, 2019

Question Answer Deadline : Monday, 9 September, 2019

Category : Software, System and Application, Billing Services

Country : USA

State : California

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