MB-3437 - USA (Connecticut) - Unclaimed Property Database Management and Claim Processing Services - Deadline October 22,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: MB-3437

Government authority located in Connecticut; USA based organization looking for expert vendor for unclaimed property database management and claim processing services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide unclaimed property database management and claim processing services developed to retain data records and perform numerous accounting, database utility functions, comprehensive interface and interactive program functions, claim processing, call center, with an 800#, website hosting, publication of names, electronic receipt of holder reports and allow for scanning of unclaimed property documents.
- Ensure database integrity and software stability for the custodial records and accompanying owner data through an unclaimed property management software system.
- Provide access to a secure and reliable multi-facet software management system to address all aspects of Connecticut Unclaimed Property Division operations.
- Provide access to a software management system which integrates online technology to include OTT and other website claim and business reporting processes.
- The management software system must fully integrate with the Treasurer’s administration of the unclaimed property program.
- Provides efficiencies and accountability in maintaining claims, holder reporting and archiving closed records and perform report reconciliation.
- Provide on screen and output capabilities to support the entire OTT claim process along with the data and receipt of unclaimed property processes.
- Provide audit trail of data changed or deleted by user in key areas within Respondent’s software system including owner, property and claim records.
- Data Conversions: - All data from the current system must be migrated and converted into the new system. The Respondent shall be responsible for data mapping, conversion, translation, loading, reconciliation and verification that all data migrated from old system and loaded into proposed software application.
- Claim Processing Services: - Receive and respond to public inquiries, including but not limited to: telephone, email, oral and written inquiries.
- Mail claim packets to those requesting claims;
- For more information, download documents.
(2) All question must be submitted no later than September 13, 2019.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 22 October, 2019

Question Answer Deadline : Friday, 13 September, 2019

Category : Medical Billing and Coding, Call Center and Answering, Web Design and Development

Country : USA

State : Connecticut

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