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MB-3442 - USA (Illinois) - Unemployment Claims Administration Services - Deadline December 2,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: MB-3442

Government Authority located in Illinois; USA based organization looking for expert vendor for unemployment claims administration services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide unemployment claims administration services.
- Represent the city as a third-party administrator in all matters pertaining to unemployment issues with the department of employment security.
- Initially receive and investigate all unemployment claims. Contest all unwarranted claims.
- Represent the City via telephone or in person at all hearings pertaining to unemployment matters.
- Maintain on a consistent basis all files concerning unemployment claims including a computerized system for monitoring and tracking open and closed claim cases.
- Develop procedures and reports as required by the city via both hard copy and electronic database. Reports should be delivered to the city's liaison on a monthly and quarterly basis. In addition, information should be accessible at all times by the city's liaisons.
- Provide training and continuing education to contractor's staff to ensure the most effective and efficient service to the city. Provide the city with an annual report documenting staff training initiatives.
- When this agreement expires or if this agreement is terminated for any reason, provide an electronic copy of all data that contractor has inputted into contractor's computer system. Such information will be provided in a format as specified by the city at no charge. contractor will also provide all hard copy files and information as requested by the city.
- The city will monitor performances under the agreement by requiring periodic status review conferences with the contractor. Status of claim win percentage, hearing won and loss percentage, board of review win percentage and identification of problems requiring resolution will be some of the subjects addressed during these conferences.
- Upon expiration or termination of the agreement, the city will maintain the rights to all data and hard copy files and information secured as a result of this agreement. The system must provide monthly statements of unemployment benefits paid and savings to the city.
(2) A pre-proposal conference will be held on September 23, 2019.
(3) All question must be submitted no later than September 30, 2019.
(4) Contract period will be for five years.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 2 December, 2019

Pre-proposal Conference Date : Monday, 23 September, 2019

Question Answer Deadline : Monday, 30 September, 2019

Category : Medical Billing and Coding

Country : USA

State : Illinois

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