BILLING-0851 - USA (Manhattan Beach, California) - Alarm Program Administration and Billing Services - Deadline October 21,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: BILLING-0851

Government Authority located in Manhattan Beach, California s; USA based organization looking for expert vendor for alarm program administration and billing services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide alarm program administration and billing services firm with a proven track record in alarm program administration, billing and municipal ordinance management to the government authority located in Manhattan Beach, CA.
- Alarm permitting and registration of all know alarm users and alarm companies conducting
business in the city beach. actively seek out alarm users not currently registered and provide the city with list of new registrations and deletions, alarm account tracking which enables the identification of billing of false alarms, coordinate and assist in implementation of an educational process for citizens and businesses through on-line classes, in person classes, notifications and other public media, provide support to assist citizens and businesses with false alarm reduction programs and the appeals process, describe debt collection process including all fees, provide a toll-free number to assist citizen and businesses to answer questions related to
this program, provide dedicated company representative as a point of contact for the city, provide ability to register security alarm systems via the internet and by mail, provide a monthly recap of all customer complaints received and resolution, provide an annual review of the alarm ordinance to determine if modifications are needed, issue permits and maintain permit records.
- Manage and operate the notifications, billing including on-line payment and collections, and permit applications and processing for residential and commercial burglar alarms and panic alarms, as well as for false alarms
- Create, maintain, and operate a web-based system accessed by a link on the city website, which offers alarm training, education, information regarding the city alarm ordinance, permits, billings, and collections, as well as depicting the city alarm ordinance
(2) All question must be submitted no later than September 25, 2019.
(3) Contract period will be for three years.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 21 October, 2019

Question Answer Deadline : Wednesday, 25 September, 2019

Category : Billing Services

Country : USA

State : California

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