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BILLING-0857 - USA (Alamogordo, New Mexico) - Utility Statement Printing, Mailing, E-Billing and E-Payment Services - Deadline October 15,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: BILLING-0857

Government authority located in Alamogordo, New Mexico, USA; based organization looking for expert vendor for utility statement printing, mailing, e-billing and e-payment services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide utility statement printing, mailing, e-billing and e-payment services for single point-of-contact to handle technical issues, utility customer inquiries, and billing/payment
Disputes to the government authority located in Alamogordo, NM.
- Electronic utility bill presentment, including on-line, e-mail and text notification
- Electronic utility bill payment services (debit/credit card and e-check) including on-line (PC,
tablet, mobile), telephone, and over the counter.
- Utility statement processing, printing, folding, inserting, and mailing services
- 12,960 utility statements per month
- 1,300 overflow pages per month
- 850 delinquent payment notifications per month
- 12,960 monthly inserts
- ability of supporting the City's current utility statement data file format and producing monthly utility statement and delinquency notifications, using the City's data records
- Offeror shall group utility statement mailings by like customer number, insert utility statements into envelopes, insert and fold any additional inserts, and mail utility statements to City's utility customers
- secure link on the web-site whereby the customer may make an electronic payment without signing in to another site.
- Offeror will provide a minimum of 24 months of on-line statements for customer viewing
- Electronic utility bill payment services (debit/credit card and e-check) including on-line (PC, tablet, mobile), telephone (IVR), and over the counter
- able to process all major credit/debit cards and branded debit cards and e-check (ACH) payments.
- acceptance of debit/credit card payments shall include ability to identify card by swipe, chip and manual entry of card data.
- capable of delivering daily detailed electronic transaction data, by utility billing account number
- Confidentiality of all payment account and credit card information received.
(2) All questions must be submitted in writing no later than September 30, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 15 October, 2019

Question Answer Deadline : Monday, 30 September, 2019

Category : Billing Services, Document Printing and Mailing, Books, Maps, Ballot Papers, or Other Publications

Country : USA

State : New Mexico

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