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ITES-2245 - USA (Huntington, West Virginia) - Professional Information Technology Services - Deadline November 22,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: ITES-2245

Government Authority located Huntington, West Virginia; USA based organization looking for expert vendor for professional information technology services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide professional information technology services to provide technical support for this infrastructure, in the form of break fix, routine maintenance and project related services, such as installation of software, short and long range IT planning, and disaster recovery
- to improve the security and manageability of the network and windowes assets. Also, will provide vendor management for LOB software and voice and data services. Client has a RapidFire Tools report to assist in scoping he environment
-  24X7 monitoring of all devices and networks
 - HIPAA compliant cloud back up of all files
 - Antivirus and patch management software
 - Remote access to client computers for troubleshooting and administration purposes User Administration
 - Regular/periodic cleaning and testing of backups by restore of Est files
 - Monthly reports of network health and vitality
 - Web access to reports on current status of service calls and projects
 - System down emergencies will have a same business day response.
 - Research for somegare and hardware solutions
 - Provide as needed, research of technology needs for future growth essential to the Client
 - Solution design Solution packages and associated consolidation of data
 - Procurement management — Selection of commercially rated equipment, order placement, order tracking, shipping, equipment returns, and sourcing and ordering of replacement parts.
 - Move, Add, Change (MAC) — Changes to the location or configuration of existing equipment or software, and installation of additional equipment or software.   
- Technical support — Ability to support client's inquiries as required, via help desk, including support for rennote users.
 - IT policy review and development — Development of customized policies related to the use of technology.
 - Implementation planning and guidance — Assistance in deployment planning and execution.
 - Configuration — Full assembly of hardware and software, including testing and burn-in.
 - PC deployment — Delivery and setup of machines on-site.
 - On-site implementation of business applications — Installation of software.
-  Asset inventory management — Tagging, tracking, and management of warehousing and inventory. to the government authority located in Huntington, WV.
(2) All Questions must be submitted no later than November 15, 2019.
(3) A contract period will be for one year.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Not Applicable

Expiry Date : Friday, 22 November, 2019

Question Answer Deadline : Friday, 15 November, 2019

Category : IT Services (Computer Maintenance and Technical Services)

Country : USA

State : West Virginia

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