MB-3595 - USA (Texas) - Third-Party Benefits Administrator Services - Deadline January 17,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: MB-3595

Government Authority located in Texas; USA based organization looking for expert vendor for third-party benefits administrator services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide third-party benefits administrator services to partner and assist agency with identifying solutions and benefits to include comprehensive benefits and leave of absence administration, management and consulting services, assist agency in identifying high quality and valuable benefits at affordable pricing, contract with vendors that can offer superior service and resources to employees and benefits staff.
- Third-party administrator for benefits administration services and absence management, manage and administer the district’s benefits and leaves programs in accordance with the district’s eligibility rules, district policies and TRS-Active Care plan provisions.
- Benefit plans and programs may include Medical, Dental, Disability, Vision, Life and AD&D, Employee Assistance Program, Flexible Spending Accounts and Health Savings Account, Wellness/fitness programs, Critical Illness, Hospital Indemnity, Personal legal plan and Long-term care.
- COBRA Administration, Flex Spending Account (FSA) and Health Spending Account (HSA) administration (health and dependent care), court order/qualified medical support order, assessment and/or determination of employee eligibility, sending and collecting leaves packet to and from employees, regular communication with and monitoring of employees on leave, incidental absence reviews and support, coordination with other hr functions, payroll, benefits, worker’s compensation, benefits review committee, including calculation of disability benefit levels and related benefit deductions, documentation and notification to employee and manager of actions taken, management reporting and information analysis and trends and reporting.
- Call Center that can process on average 6-8,000 calls per month in both English and Spanish, call center must be available M-F from 7:00 a.m. to 7:00 p.m. CST, Services should be available year-around, seasonally, and during holidays, Vendor must be able to provide call center analytical data and a detailed call center log, Vendor must be able to add additional call center staff during peak seasons (i.e., annual enrollment) and provide dedicated staff to such events.
- Communications include website, annual benefits guide, annual enrollment newsletter, wellness newsletter, new hire enrollment guidelines, enrollment statements, benefits confirmation statements in English and Spanish, the selected vendor will be expected to generate benefits related communications in English and Spanish.
(2) All question must be submitted no later than December 13, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

Expiry Date : Friday, 17 January, 2020

Question Answer Deadline : Friday, 13 December, 2019

Category : Medical Billing and Coding, Call Center and Answering

Country : USA

State : Texas

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