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MB-3613 - USA (Oregon) - Workers Compensation Telephone Claims Intake, Setup and Nurse Triage Services - Deadline December 18,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: MB-3613

Government authority located in Oregon; USA based organization looking for expert vendor for workers compensation telephone claims intake, setup and nurse triage services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide intake, setup and nurse triage for CIS (City county Insurance Services) workers’ compensation claims.
- CIS members will be asked to call in their first report of injury. The vendor will provide nurse triage services, along with claims intake and setup into the CIS homegrown claims system known as “Compass”. The successful proposer must be appropriately licensed in Oregon.
- Provide nurse triage services by telephone to injured workers and offer appropriate treatment solutions. CIS will provide a toll-free number for the successful vendor to use. Services must be available 24 hours per day, 7 days per week and branding of the calls should reference CIS.
- Prepare a medical action plan.
- Prepare an electronic version of the “801 Form”. Compete the “employee” section with the injured employee. Have the employer complete the “employer” section. Provide a copy of the electronic form to the injured employee, employer, and CIS.
- Notify the employer and CIS about the call, action plan and any follow-up required.
- Transparency to CIS is required regarding claims consultation, and prescriptions and referrals made.
- Provide marketing materials and consultation to CIS members regarding how to make the best use of the program and its features. The materials should be branded with CIS logos and information.
(2) All question must be submitted no later than December 4, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 18 December, 2019

Question Answer Deadline : Wednesday, 4 December, 2019

Category : Medical Billing and Coding, Call Center and Answering, Telecommunication Services, Supplies, Components, Accessories or Related Equipments

Country : USA

State : Oregon

Cost to Download This RFP Document : $ 5

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