MB-3623 - USA (Kentucky) - Emergency Medical Billing Services - Deadline December 6,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: MB-3623

Government Authority located in Kentucky; USA based organization looking for expert vendor for emergency medical billing services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide ambulance billing, collection, financial reporting, and analytical services.
- Billing for the contractor shall be able to prepare invoices according to the rates established by the
guidelines and procedures established by the firm and the city, and all applicable laws
and regulations including those for medicare and medicaid services (CMS), all invoices shall also be billed in compliance with the fair debt collection practices act, electronic filing is the preferred method of filing invoices to appropriate parties, including insurance companies, medicare and medicaid if applicable, the city shall approve all forms and correspondence, the contractor shall utilize available resources and databases to obtain billing insurance information on private pay
patients, the expectation of the city is that the initial invoices will be processed within three business days of the electronic posting of the billing file on the contractor’s secure server, according to the agreed upon process for various claim types, the contractor shall obtain all necessary insurance information, including but not limited to motor vehicle insurance, ensuring appropriate billing where applicable, the contractor shall not outsource or sub-contract any billing and or collections outside of the agency or the continental united states of America.
- Customer service shall be provided from 8:00 am to 5:00 pm Eastern Standard Time (EST), using a Contractor supplied phone number. An 800-number for out-of-area or out-of-state customers shall be provided. Contractor’s phone system must be able to accept voice mail messages and route to appropriate person. The successful Bidder must make a good faith effort to contact customers within 24 business hours after initial contact from the customer. The successful Bidder will treat all debtors fairly, with professionalism, honesty and integrity while obtaining the maximum results. The CITY will be the final arbiter of disputes between the successful Contractor and customers. The CITY’s decision will be final.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

Expiry Date : Friday, 6 December, 2019

Category : Medical Billing and Coding

Country : USA

State : Kentucky

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