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SW-29393 - USA (New York) - RFI for Phone Systems and VoIP Communications Systems - Deadline December 19,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-29393

Government authority located in New York; USA based organization looking for expert vendor for phone systems and VoIP communications systems.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide phone systems and VoIP communications systems that may help the division better understand the system’s capabilities and real-world applications for their technology to the government authority located in Menands, NY.
- Through E-rate, the District made significant investment in VoIP Systems in 2012 with the current
system converged the voice communications on the robust data networks that have been
installed.
- In the past, BPS benefited from the federal E-rate program for telecommunications discounts
with a subsidized rate of 90%. The removal of this discount from the E-rate program has had a
dramatic impact on the district’s operational cost related to its voice services.
- The district believes that the current system is operating acceptably, however existing VoIP
phones/equipment are capable of added features and operational effectiveness with modest
capital investment. Additionally, the District wishes to consider alternate solutions and hosting
solutions, including a “managed premise hosted solution” to ensure peak performance and
efficiency.
- vendors to provide information on an overall design to either update or replace our legacy
telephone platform, end points, solutions and services.
- 911 and Emergency Onsite Notification: - Any phone on the system can dial “911” or “8,911” to reach Emergency Services, the phone system will provide the room location to the main office, Central administration will receive an e-mail notification of the 911 event. - Call Center functionality per call center: - Automatic Call Distribution (ACD) with skill trees, Call center reporting such as number of calls per agent, average calls handled, average duration of calls, logged in and availability times, Console monitor of current agent activity, Variable on hold messaging with status update at specified intervals, including number of calls ahead of a caller and estimated time before live agent, It is desirable, but not mandatory to have a call back process based on a First In/First Out method, so a caller can choose to not wait on hold.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 19 December, 2019

Category : Software, System and Application, Call Center and Answering, Networking Services and Supplies, Telecommunication Services, Supplies, Components, Accessories or Related Equipments

Country : USA

State : New York

RFP Expired

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