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SW-29859 - USA (North Carolina) - Customer Relationship Management Solution - Deadline January 22,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-29859

Government authority located in North Carolina, USA; based organization looking for expert vendor for customer relationship management solution.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide cloud-hosted customer relationship management solution.
- portal configuration for prospective and admitted students to access their checklist or steps toward
enrollment;
- application building capabilities for creating student applications within the portal;
- Be mobile friendly on iOS devices, Android devices, and other modern web browsers.
- provide platforms and functionality for email, SMS texting, and letter generation, including automated scheduled delivery and tracking ability
- reporting functionality that is user-friendly and allows for export
- scheduling and registration for campus tours, event invitations, attendee communications and tracking
- ability to import documents and combine to application materials. The administrative interface should be web-based and not require installation of client software
- ability to assign role-based permissions and hide sensitive fields.
(2) All questions must be submitted in writing no later than January 2, 2020.
(3) Contract period will be three years.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 22 January, 2020

Question Answer Deadline : Thursday, 2 January, 2020

Category : Software, System and Application

Country : USA

State : North Carolina

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