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BILLING-0924 - USA (New York) - Debit and Credit Card Payment and Data Processing Services - Deadline March 30,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: BILLING-0924

Government authority located in New York; USA based organization looking for expert vendor for debit and credit card payment and data processing services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide debit and credit card payment and data processing services.
- Collect debts owed to the UI program more quickly and efficiently;
- Move toward majority electronic payment transactions for debtors
- Reduce processing of paper documentation as much as possible;
- Improve standardization of debt payment processes;
- Improve cash management operations and position NYSDOL custodial accounts to maximize earnings;
- Utilize online portal management and reporting tools;
- The City desires high level functionality in debt collection, cash management, reconciliation,
business intelligence/reporting, and payment processing tools.
(A) ACH Debit: - Debtors can initiate ACH Debit payments by an Awarded contractor-hosted web application. After either logging into their secure NYSDOL Online Services (“OLS”) account or by accessing the bidder host web application directly, the debtor can access the Bidder-hosted web application through a secure exchange from NYSDOL to the Bidder.
(B) Credit Card: - Debtors can initiate Credit Card payments on an Awarded contractor-hosted web application or Awarded contractor-hosted IVR.
1. Web Application: - After logging into their secure NYSDOL OLS account or by accessing the Awarded contractor’s hosted web application directly, the debtor can access the Awarded contractor hosted application through a secure exchange from NYSDOL to the Awarded contractor. The Bidder-hosted application will collect payment data for both processing the payment and
creating data records to update all Program payment databases.
2. IVR: - Debtors will call an Awarded contractor-hosted IVR to enter payment information. The
Awarded contractor-hosted application will collect payment data for both processing the
payment and creating data records to update all Program payment databases.
(C) ACH Debit and Credit Card Payments: - Debtors calling NYSDOL staff will be able to provide payment information (for example, bank information, debit/credit card information, etc.) so that NYSDOL staff may enter data and initiate a payment transaction in a secure application hosted by the Awarded contractor. The Awarded contractor-hosted application will collect payment data for both processing the payment and creating data records to update all Program payment databases.
- For more information you can download documents.
(2) All question must be submitted no later than January 17, 2020.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 30 March, 2020

Question Answer Deadline : Friday, 17 January, 2020

Category : Billing Services

Country : USA

State : New York

Cost to Download This RFP Document : $ 5

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