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BILLING-0928 - USA (Santa Monica, California) - Merchant Processing Services - Deadline February 21,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: BILLING-0928

Government Authority located in Santa Monica, California; USA based organization looking for expert vendor for merchant processing services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide merchant processing services to the government authority located in Santa Monica, CA.
- Accepts credit/debit card payments for various city services, these services include, utilities, business licenses, building permits, parking, parking citations, libraries, airport, cemetery, police, fire and other miscellaneous services,
- The payments can be made in-person, online or over the phone,
- The city currently uses active point of sales class software for cash-receipting at certain locations, which is scheduled to be replaced with the Tyler cashiering system for both real-time and file uploads from revenue reporting to the general ledger, credit/debit card transactions are processed through various billing software systems,
- Web-based virtual terminal processing software (Windows-based PC) for real-time counter credit/debit card payment processing using a multiple-merchant and multiple-user platform,
- Credit/debit card payment processing for parking services, Utilizes pay-on-foot technology with a direct solution to the processor,
- Credit/debit card payment processing using Interactive Voice Response (IVR) technology,
- Credit/debit card and electronic check payment processing via web portals hosted and/or processed,
- Credit/debit card payment processing utilizing self-serve kiosks,
- The City accepts Visa, MasterCard, Discover and American Express for most City services,
- The City bank account uses multiple subaccounts for processing funds received by various departments. Multiple merchant accounts are used to facilitate reporting, trend analysis, revenue and expense projections, and reconciliation,
- The City contracts with Conduent for administering and collection of parking citations and certain parking permits, Credit/debit card payments are accepted both online and over the counter at the Conduent payment center.
(2) All the questions must be submitted no later than January 10, 2020.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 21 February, 2020

Question Answer Deadline : Friday, 10 January, 2020

Category : Billing Services

Country : USA

State : California

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