BILLING-0937 - USA (Kentucky) - Credit Card, Debit Card and Electronic Check Processing Services - Deadline February 18,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: BILLING-0937

Government authority located in Kentucky; USA based organization looking for expert vendor for credit card, debit card and electronic check processing services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide credit card, debit card and electronic check processing services to serve community by providing quality utility services at the most economical cost.
- Customers are billed monthly for services with options of automatic payments via check or card, budget billing, levelized billing, and payment by credit/debit card or eCheck at city Customer Service Center, by phone, on-line at city website, and mail-in payments and collects payments for the Regional Water Resource Agency's sewer charge, the city of Owensboro's sanitation fee, state taxes and school board taxes.
1. Provide a competitively based price for the processing of credit cards from Visa, MasterCard, Discover, and American Express utilizing the Utility Interchange Reimbursement Fee program.
2. Provide a competitively based price for the processing of electronic checks.
3. Support the acceptance of credit/debit cards and electronic checks from a variety of platforms (web portal, interactive voice response system, in-person or over the phone at office, as well as recurring payment options).
4. Process credit and debit card transactions on site either utilizing existing credit card machines or by utilizing equipment recommended by the vendor.
5. Deposit payments electronically into specified bank accounts by merchant ID. The float on OMU funds should be minimized.
6. Provide online access to view daily transactions and account reconciliation/ settlement reports by payment type (card or check) and by merchant ID.
7. Provide monthly statements per merchant ID that clearly summarize all revenue related activity including sales, fees, chargebacks, returns, and adjustments by date, card type and merchant ID. All processing fees must be separate from revenue deposits.
8. Merchant processing services must be compatible and integrate with OMU's present software and vendors.
9. Provide seven (7) days per week technical support.
10. Possess at least five (5) years' experience processing credit/debit cards and electronic check payments and have at least five (5) utility customers.
11. Compliant with all Payment Card Industry (PCI) security standards as established by the Payment Card Industry Standards Council
(2) All question must be submitted no later than January 22, 2020.  

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 18 February, 2020

Question Answer Deadline : Wednesday, 22 January, 2020

Category : Billing Services

Country : USA

State : Kentucky

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