ITES-2401 - USA (McCandless, Pennsylvania) - Information Technology Support Services - Deadline February 3,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: ITES-2401

Government Authority located McCandless, Pennsylvania; USA based organization looking for expert vendor for information technology support services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide information technology support services to
- Initial Assessment
o Compile an inventory of all information technology related assets, assess system assets, and make recommendations for improved IT system performance.
o Perform basic support functions including installation of PC’s, laptops, printers, and software; diagnose and correct desktop application problems; configure laptops and desktops for standard applications; and identify and correct hardware problems, performing advanced troubleshooting. Assist designated personnel with hardware and software purchases as needed. Assist with warranty and other technical support
- Server Administration Services
o Manage computer network and associated hardware, software, communications, and operating system necessary for the quality, security, performance, availability, recoverability, and reliability of the system. Monitor server performance and capacity. Ensure scheduled preventive maintenance for equipment is promptly performed; develop back-up plans and procedural documentation for active servers. Confidentiality of information is vital
- Network Administration Services
- Strategic Planning
- Help Desk Support
- End User Training to the government authority located in McCandless, PA.
(2) All Questions must be submitted no later than January 21, 2020.
(3) A contract period will be for three years.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Not Applicable

[E] Proposal Submission:

Proposal can be submitted via E-mail

Expiry Date : Monday, 3 February, 2020

Question Answer Deadline : Tuesday, 21 January, 2020

Category : IT Services (Computer Maintenance and Technical Services), Networking Services and Supplies

Country : USA

State : Pennsylvania

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