BILLING-0940 - USA (Fairfax, Virginia) - Utility Bill Payment Services - Deadline February 10,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: BILLING-0940

Government Authority located in Fairfax, Virginia; USA based organization looking for utility bill payment services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide utility bill payment services defined as natural gas, electricity, oil, water, telephone, and other alternative energy to the government authority located in Fairfax, VA.
- Setup a utility invoice mail receipt process with the county’s utility service providers. an alternative process where billing and usage information is received via electronic means may be set up,
- Scan each utility paper bill to create an electronic image and capture required energy usage data from the bill into an approved payment system. the offeror will be responsible for ensuring the adequacy of image quality and the accuracy of the data captured. describe the quality control process utilized to ensure that bills are processed accurately and error free,
- Review and analyse the county’s utility service accounts to uncover billing errors associated with over-payments that can be recovered by the county. the analysis should include, but not be limited to a review of billing histories, services classifications, rate changes, service option modification, and contract charges,
- Review and analyse payment and energy usage data to include a comparison of bills from period to period to ensure their validity and accuracy,
- Work with utility providers to resolve discrepancies with utility bills; to include but not limited to all late fees, taxes billed incorrectly, and balances brought forward,
- Escalate problems to notify customers of problems or issues with utility service providers and provide confirmation when an issue is successfully resolved,
- Ensure that bills will be paid in a timely manner to virtually eliminate the possibility of late fees. The County does not expect to incur late fees; however, in the event of late fees or taxes, propose how you will resolve in a timely manner, to include clearing of all late fee balances and undue taxes, not to exceed 30 calendar days,
- Perform quality control as they pertain to paying bills accurately and capturing energy management data from utility bills. List the percentage of the data captured through OCR technology and what percentage is manually captured by a team of technicians.
(2) A pre-proposal conference will be held on January 23,2020.
(3) All question must be submitted no later than January 31,2020.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 10 February, 2020

Pre-proposal Conference Date : Thursday, 23 January, 2020

Question Answer Deadline : Friday, 31 January, 2020

Category : Billing Services

Country : USA

State : Virginia

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