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BILLING-0961 - USA (California) - Credit Card and Merchant Services - Deadline March 9,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: BILLING-0961

Government authority located in California; USA based organization looking for expert vendor for credit card and merchant services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide credit card and merchant services.
- Process credit/debit card, including chargebacks and adjustments, for multi-location and
multi-users throughout the City and on the City’s website for certain services.
- Provide the following payment gateway capabilities:
- Two locations accept online payments: Business License uses Progressive Solutions Inc for business license renewal fees and Irvine Animal Care Center uses Chameleon/CMS for pet license renewal fees.
- Internet-based gateway, to allow City staff to enter credit card sales, credits, refunds, and voids.
- Provide real-time authorization (current method) of all transactions, whether by phone, online
or in person.
- Offer multi-user functionality of a web-based reporting system that is capable of, but not limited
to, generating intraday, daily and monthly reports by user and transaction type.
- Provide an instantaneous and user-friendly option for users to change their passwords when utilizing the online payment gateway.
- Must be current on all industry-standard requirements.
- Provide a comprehensive backup and disaster recovery plan for all data to include a description of retention of data parameters.
- Provide user guides and other training materials for all users.
- For more information describe in documents.
(2) All question must be submitted no later than February 18, 2020.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 9 March, 2020

Question Answer Deadline : Tuesday, 18 February, 2020

Category : Billing Services

Country : USA

State : California

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