MB-4000 - USA (Texas) - Billing and Collection Services for EMS Fees - Deadline May 14,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: MB-4000

Government Authority located in Texas; USA based organization looking for expert vendor for billing and collection services for EMS fees.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide billing and collection services for EMS fees charged to individuals by the state fire department.
- Services includes locating and billing EMS service recipients and individual and/or third-party clients, filing and collecting Medicare/Medicaid and private insurance claims, ensuring City's Charity care policy compliance and receiving and processing payments (including prompt refunding of duplicate payments or overpayments), require collecting on delinquent accounts (if not with secondary collection already), resolving fee-related inquires and complaints from EMS users and reporting all such activity daily, monthly, quarterly and annually (fully reconciled) to the city with the necessary supporting documents.
- EMS fee collections are to maintain the highest standard of service and professionalism in dealing with the public while maximizing net revenue to the city.
- Receive electronic records of approximately 25,000 (Average) EMS incidents per month on a daily basis from the Houston Fire Department from which EMS bills will be generated with separate billing codes for each fiscal year. This amount has historically fluctuated from year to year. As such, the Proposer will be required to maintain service levels as volume increases. The Proposer will also directly bill the responsible hospital-to-hospital related transports.
- Maintain a call center with sufficient capability to dial out to obtain patient and billing information and to handle patient transport inquiries as they come in. The City's standard is to answer all calls within 15 seconds, resolve all billing claims/patients' inquiries and complaints, in conjunction with the City, regarding the billing and collection of EMS fees in a timely and satisfactory manner.
(2) A pre-proposal conference will be held on March 26, 2020.
(3) All question must be submitted no later than April 6, 2020.

[C] Eligibility:

- Onshore (US Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

[E] Proposal Submission:

Response should be submitted physically (courier or post).

Expiry Date : Thursday, 14 May, 2020

Pre-proposal Conference Date : Thursday, 26 March, 2020

Question Answer Deadline : Monday, 6 April, 2020

Category : Medical Billing and Coding, Billing Services

Country : USA

State : Texas

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