BILLING-1003 - USA (Tucson, Arizona) - Outside Billing Services - Deadline April 14,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: BILLING-1003

Government Authority located in Tucson, Arizona; USA based organization looking for expert vendor for outside billing services.

[A] Budget: Looking For Proposal

[B] Scope of Service:

(1) Vendor needs to provide outside billing services for federal and institutional loan programs and production and distribution for all university students to the government authority located in Tucson, AZ.
- Successful Vendor must provide Universities’ clients with return envelopes to mail their payments,
- Successful Vendor must provide automatic movement of a loan from an enrolment status to a grace period status, based on separation date in accordance with the federal regulatory guidelines that govern the loan program,
- Supply account orientation and exit interview materials to the borrower, to include but not limited to, Student loan Repayment schedules, Disclosure Statements, and Loan Fact Information Forms,
- Successful Vendor must provide optional billing cycles, which include at a minimum quarterly and monthly billing.  
- Successful Vendor shall have the ability to generate consolidated statements for   borrowers with multiple types of loans, with a complete summary of each loan and cumulative total. The ability to provide special messages on the statement is required.  
- Successful Vendor must have the ability to provide the borrowers with the option of paying through electronic funds transfer, at no extra charge to the borrower or the Universities.  
- Successful Vendor must have the ability to complete and process deferment, postponement, and cancelations in a timely manner,
- Borrowers should be able to elect to pay the next instalment in advance or be able to make an additional payment to be applied to the loan principal,
- The ability to provide borrowers with either coupon payment books, monthly payment statements, online or regular billing statements, and/or a combination of the four,
- provide a toll-free telephone number, electronic online account query, and an email address for use by borrowers and the Universities. Toll free numbers and email addresses are to be displayed on billing statements, due diligence notices and all other borrower correspondence.
(2) All questions must be submitted no later than March 30, 2020.

[C] Eligibility:

Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 14 April, 2020

Question Answer Deadline : Monday, 30 March, 2020

Category : Billing Services

Country : USA

State : Arizona

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