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BILLING-1051 - USA (Rocky Mount, North Carolina) - Billing and Collection Services - Deadline July 2,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: BILLING-1051

Government Authority located in Rocky Mount, North Carolina; USA based organization looking for expert vendor for billing and collection services.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide billing and collection services to best utilize the systems and resources currently available with the goal to ensure appropriate internal controls, statutory compliance, and best operating practices to support the mission of the collection and reconciliation of all City owned revenues to the government authority located in Rocky Mount, NC.
Billing:
- Meet with all City departments to determine the types of billings initiated at the department level. Known billings include utilities, property taxes, loans, general billings.
- Review the roles and responsibilities of stakeholders in the billing process including billers within the Finance, Business & Collection Services, and any city department that bills for any city service.
- Compare current workflows and processes with best practices, recommended internal controls, and statutory requirements.
- Recommend the role that the internal auditor, director of finance, director of business and collection services, and the city manager should have related to billing functions.
- Share any observations from your review regarding adequacy of staffing resources, skill development/training, and appropriateness of written procedures.
- Recommend key reporting that should be generated including the frequency of the reporting, who should prepare it, and who should review it.
Collections:
- Meet with all City departments to determine if they perform any collection activity. Collection activity includes actions to collect on unpaid bills due the City.
- Review the roles and responsibilities of stakeholders in the collection process. Compare current processes with best practices, recommended internal controls, legal and statutory requirements.
- Recommend the role that the internal auditor, director of finance, director of business and collection services, and the city manager should have related to collection functions.
- Recommend key reporting that should be generated including the frequency of the reporting, who should prepare it, and who should review it.
Cashiering:
- Share any suggestions from your review regarding adequacy of staffing resources, skill development/training, and appropriateness of written procedures.
- If a Citywide cashiering policy is needed, recommend the policy details for the City to consider.
(2) A virtual pre-proposal meeting will be held on June 18, 2020.
(3) All questions must be submitted no later than June 23, 2020.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite.

Expiry Date : Thursday, 2 July, 2020

Pre-proposal Conference Date : Thursday, 18 June, 2020

Question Answer Deadline : Tuesday, 23 June, 2020

Category : Billing Services

Country : USA

State : North Carolina

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