BILLING-1071 - USA (Enfield, Connecticut) - Sewer Billing and Collection Service - Deadline July 15,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: BILLING-1071

Government Authority located in Enfield, Connecticut; USA based organization looking for expert vendor for sewer billing and collection service.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide sewer billing and collection service to the government authority located in Enfield, CT.
- Billing (including printing, folding and mailing) will be performed on a quarterly basis, based on water consumption data provided by the town’s two local water suppliers, the water companies.
- The Vendor will be responsible for collection and payments for sewer bills in compliance with the town code.
- Billing software must be able to handle the following:
a. Consumption Discount billing - During the summer months, non-deduct accounts get a 7.5% consumption discount.
b. Tiered billing - Once reaching a certain consumption bracket, a different rate is applied.
c. Pool and Deduct meter processing - Ability to add meter readings that deduct from consumption supplied by water company.
d. Multiple Local Distribution Companies (LDCs) processing - Collect reads from Connecticut Water Company and Water Company.
e. Dwelling billing - Allow for a single consumption value - custom programming - tiered rate billing factor in number of dwellings
f. Wastewater Customer service charges - Ability to charge a quarterly fee on all customers. Metered services will be charged by meter size.
g. Flat billing - ability to bill customers based on a flat rate. - The vendor shall process and record all payment receipts and corresponding customer records within one (1) business day of receipt.
- The vendor must have the ability to accept credit card payments on the town’s behalf starting six (6) months from the start of the agreement. Customers will be responsible for all fees associated with the transaction.
- Customer service representatives should be available to assist customers via telephone with questions during normal working hours. The quarterly bill should contain instructions and contact information to assist with resolution of billing problems.
(2) All questions must be submitted no later than July 6, 2020.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 15 July, 2020

Question Answer Deadline : Monday, 6 July, 2020

Category : Billing Services

Country : USA

State : Connecticut

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