MB-4484 - USA (Georgia) - Family and Medical Leave Act Administration Services - Deadline September 15,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: MB-4484

USA (Georgia) – Family and Medical Leave Act Administration Services

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide family and medical leave (FMLA) act administration services responsible for complete administration throughout the life cycle of an FMLA claim, beginning with the initial request for FMLA leave through the Determination of Eligibility and the expiration of the claim or exhaustion of the employee’s FMLA entitlement. These services shall be administered as directed by Fulton County. Therefore, the awarded firm must meet all of the RFP Requirements indicated herein for the proposed services, without exception. In addition, the selected vendor shall provide recommendations to improve Fulton County’s current FMLA policy, procedure and practices.
1. FMLA Claim Management and Processing. The selected vendor must be able to provide case management and communication with employees to include return to work processes.
- Provide a timely and efficient means for Fulton County employees to initiate FMLA claims. The process shall include a customer service center, call center, and/or help desk. Bilingual support is preferred. Issue FMLA claim packet to employee with copy to Fulton County Department of Human Resources Management.
- Determine employee eligibility for FMLA leave
- Collect and process all necessary medical certification forms, verify documentation, and determine if the event falls under qualifying FMLA criteria
- Provide notification to employer and employee of FMLA start and end dates
- Provide access to medical specialists with the capability to administer fitness for duty assessments and/or other independent medical evaluations and/or a release to return to work, as appropriate.
- Provide expertise in FMLA fraud detection.
- FMLA Claim Tracking, Documentation, and Reporting. The selected vendor must be able to provide electronic tracking of all employee FMLA requests and absences. Tracking shall include, but not be limited to: absences, recertification, continuous, and intermittent leave.
- Provide Fulton County Human Resources Management staff access to its data in order to track FMLA leave.
- Provide complete documentation for each FMLA claim including documentation of communication with employees.
- Provide detailed reports on employee FMLA usage on a bi-weekly basis and/or as needed, depending on unanticipated claims issues
- County expects the selected Vendor to provide FMLA claim administration support to employees pursuant to the following timelines:
• Send initial notice of FMLA Eligibility status to employee within two days of claim notice/filing;
• Send formal FMLA approval/denial letter, if applicable within five business days from receipt of complete physician certification;
• Follow up with appropriate FMLA letters to employee during duration of leave.
• Communicate to Personnel Department staff the status of all FMLA leaves;
• Notify claimant and the Personnel Department when FMLA leave is exhausted.
• Coordinate return to work dates with employee and the Personnel Department five business days prior to scheduled return and on the date of return;
• Manage data/database in accordance with FMLA regulations;
• Provide detailed FMLA claim reporting on a weekly basis, and/or greater depending on unanticipated claim issues.
- For more information describe in document.
(2) A pre-proposal conference will be held on September 1, 2020.
(3) All question must be submitted no later than September 15, 2020.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 15 September, 2020

Pre-proposal Conference Date : Tuesday, 1 September, 2020

Question Answer Deadline : Tuesday, 15 September, 2020

Category : Medical Billing and Coding

Country : USA

State : Georgia

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