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BILLING-1109 - USA (Missouri) - Records Acquisition, Identity Verification, Authentication Services and Payment Processing Services - Deadline September 14,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: BILLING-1109

Government Authority located in Missouri; USA based organization looking for expert vendor for records acquisition, identity verification, authentication services and payment processing services.

[A] Budget: Looking for proposal

[B] Scope of Service:

Vendor needs to provide records acquisition, identity verification, authentication services and payment processing services.
- Via the contractor's website with online secure payment options;
- Via a toll-free telephone system with payment made by phone.
- Via an Interactive Voice Response (IVR) System that shall be available to record order information when the contractor's call center is not staffed. The IVR system shall allow the state agency's customers to place and pay for orders via a telephone call to a toll-free number provided by the contractor.  The IVR system may consist of an automated system, a staffed call center, or a combination of both.
- The contractor shall function as the single point of contact for the state, regardless of any subcontract arrangements for all products and services. This shall include assuming responsibility and liabilities for all problems relating to all hardware, software and services provided.
- The contractor shall provide services as described herein which will permit the expeditious acquisition of records and payment processing for the state agency and state agency customers. The contractor shall agree and understand that a "transaction'' shall be defined as all services required to process a customer's request for birth/death records, report of fetal death, still birth certificate, marriage/divorce statements, and statistical health data. If multiple records, statements, or data are ordered at one time, the state agency's customer shall be charged a single transaction fee shown on Exhibit A once and shall not be charged the transaction fee for each individual item ordered on the same credit/debit card authorization.
- The contractor shall provide a seamless, real-time, integrated system that allows for identity verification and authentication of the applicant prior to presenting an order conformation when using the contractor's website and IVR system. The contractor shall provide for an exception processing for applicants that fail the identity verification and authentication process
- The contractor’s authentication/verification process must provide assurance that the applicant is who he/she claims to be and reduce the risk of identity theft and fraud.
- The contractor shall provide services that shall enable the state agency to promptly obtain authorization of  the  transaction  from  the  contractor  through  a  toll-free  telephone, line , and, upon receipt of such authorization , allow the state agency to immediately receive payment from the contractor for the transaction.
- The contractor ("Web Host'') shall operate and maintain the web servers in good working order with access restricted to qualified and authorized employees of the Web Host, including any subcontractor(s), and persons specifically designated by the state agency. The contractor shall perform the measures necessary to ensure the security, confidentiality and integrity of all State of Missouri and state agency customer information transmitted through or stored on the server, including, without limitation: (i) firewall protection; (ii) maintenance of independent archival and backup copies of the Web application and all content; and (iii) protection from network attacks and other malicious, harmful, or disabling data, work, code or program. The level of protection from network attacks and other malicious codes/programs must be secure enough for known virus protection and must be updated periodically to protect from new attacks and virus codes.
- Web-site/Processing/System Requirements: The web application must be currently in production/operation; i.e. not in beta or test. The web application must have previously been or currently be in production with a minimum of six (6) governmental entities where the system has been working in a consistently stable and responsive operating environment and customer/users were/ are able to access and utilize the system.
A. New software releases (distribution of a new product or new function and program fixes based on or for an existing product) shall be provided to the licensee at no additional cost if the licensee is currently subscribed to the contractor's maintenance support services.
B. Product shall mean a module, system, or any other software related and web application related item (which may include hardware) provide be the contractor to the State of Missouri.
- For more information describe in document.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 14 September, 2020

Category : Billing Services, Records Storage Services, Web Design and Development

Country : USA

State : Missouri

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