BILLING-1154 - USA (Alaska) - Third Party Payment Processing Services - Deadline October 30,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: BILLING-1154

Government Authority located in Alaska; USA based organization looking for expert vendor for third party payment processing services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

Vendor needs to provide third party payment processing services
- The City mails or emails, based on customer preference, the quarterly bills and monthly delinquent statements. The City also makes phone calls to collect on outstanding accounts and addresses phone calls from residence regarding account balances. The City offers recurring payments through electronic funds transfer, online onetime payments, over the phone payments, mail in payments, and in person payments. The City does not offer recurring credit card payments and would like to offer this service to our garbage billing and general billing customers
- The City uses Customer Self Service a Tyler Technology program for the online payment option, which integrates with our MUNIS software to keep up to date account information available to the customers.
- Nature of Services Required
- The successful Offeror shall provide the following core services:
• Electronic payment processing;
• Funding and settlement;
• Customer service;
• Marketing; and
• Reporting capabilities.
- The successful Offeror will:
• Accept major credit card brands, namely Visa and MasterCard, and E-checks for all participants;
• Permit participants to absorb or pass through processing fees;
• Provide enrollment capabilities including online application for making payments or setting up reoccurring payments;
• Update the City and provide insight on new technology, security and industry trends in order to maintain and continue to advance suite of services;
• Be able to integrate the online application and payment collections with the City’s MUNIS software;
• Be able to provide the City with reports on the collections, reports should be able to be customizable to the City’s preferences;
• Be able to provide customer service to the City for technical support, enrollment, marketing, operational communications and accounting for the funding and settlement of transactions; and
• Be able to communicate any service disruptions in a timely manner to the City and Participants, including the way the disruption will be remedied and a projected timeframe.
- The general requirements are as follows:
• Work with City finance staff to successfully provide the required services.
• Maintain adequate staff levels to ensure all services, as outlined in the contract, are provided in an efficient and professional manner.
• Maintain security and confidentiality of all information obtained in processing payments for the City.
• Provide adequate equipment and computer software to record and transmit on-site payment processing to the City.
• Maintain, at the Offeror’s expense, comprehensive general liability and property damage insurance, worker’s compensation insurance, and adequate bonding as required by the City
- For more information describe in document.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 30 October, 2020

Category : Billing Services, Medical Billing and Coding

Country : USA

State : Alaska

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