BILLING-1156 - USA (Newington, Connecticut) - Digital Fare Payment Applications and Supporting Services - Deadline December 3,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: BILLING-1156

Government Authority located in Newington, Connecticut; USA based organization looking for expert vendor for digital fare payment applications and supporting services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide digital fare payment applications and supporting services to the government authority located in Newington, CT.
• Ability to purchase certain bus fares within proposer’s existing digital fare payment platforms and display of the digital fare on the customer’s mobile device
• To incorporate new technologies to improve fare collection, trip planning, wayfinding, customer service and customer satisfaction
• Selling the specified mobile fares within a passenger account-based mobile ticketing application compatible with iOS and Android devices (that customers must download to their personal devices).
• Generate a mobile ticket stored in customer’s account for display within the app
• Providing technical support and customer service to customers with respect to mobile ticket purchases
• The proposer is required to use the state’s contracted credit card servicing company for all credit card purchased transactions
• The proposer, relative to the depositing of state revenue from the fare media sold, is required to comply with state general statute, section 4-32 - state revenue accounting
• The proposer is required to produce and provide regular revenue reports to the state that reconcile to the deposits of fare revenue in the state’s bank account
• Provide the customer with a receipt for ticket products purchased in third party app.
• Ability for customers to dispute charges.
• Ability for customers to cancel an ordered pass and receive a reimbursement.
• Support customer questions about charges and other corrective actions.
(2) All questions must be submitted no later than October 23, 2020.

[C] Eligibility:

Onshore (USA Organizations Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 3 December, 2020

Question Answer Deadline : Friday, 23 October, 2020

Category : Billing Services, Software, System and Application

Country : USA

State : Connecticut

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