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BILLING-1324 - USA (Texas) - Electronic Pay Card Services - Deadline May 27,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: BILLING-1324

Government Authority located in Texas; USA based organization looking for expert vendor for electronic pay card services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

Vendor needs to provide electronic pay card services to contribute to the cost-effective, secure, and timely electronic transfer of funds. EPC Services will allow for electronic payments to be made to recipients without bank accounts. Comptroller will not accept proposals that require or anticipate any cost to Comptroller for implementing or operating the EPC Services.
- Additionally, a branded network-affiliated EPC is offered for payroll/annuity disbursements to individual State employees/annuitants. Participation in the EPC program is strictly voluntary. The EPC is electronically loaded with the employee/annuitant payroll/annuity amount approved for disbursement by Comptroller and is restricted to employee/annuitant payroll/annuity disbursements. Other types of funds are restricted from deposits into the EPC account by the Recipients and non-Recipients. Recipients have the ability to access their funds directly through a network of Automated Teller Machines (“ATMs”), through bank branches, or to use the card to make purchases through point-of-sale (“POS”) devices.
- Card Issuer: - A member of the branded card that enters into a contractual relationship with the Recipient for the issuance of the EPC.
- EPS Comptroller Services: - In its proposal, Respondent must describe the process for Recipient enrollment in the EPS. The process should identify the tools or platforms used to process Recipient EPC applications and the information (e.g., name, address, phone number, Social Security number) required for processing EPC applications
- Escalation Process.  Respondent must provide a documented escalation process, with several levels, for production, training and test systems outages or problems.  Provide proposed method of notification of outages/problems, expected duration of incident, frequency of updates and defined service level contacts for problem resolutions with the proposal.
- Generating Reports. Successful Respondent shall generate and provide processed enrollment application transaction reports and statistical reports related to Recipient accounts for verification and management at Comptroller’s request. Reports shall not include Recipient EPC transaction activity information
- Data Archiving; Records Retention. Successful Respondent will maintain and retain supporting EPS documents. Successful Respondent shall maintain all such documents and other records relating to EPC Services and the State’s property for a period of seven (7) years after the date of submission of the final invoices or until a resolution of all billing questions, whichever is later. Successful Respondent will make available at reasonable times and upon reasonable notice, and for reasonable periods, work papers, reports, records, and supporting documents kept current by Successful Respondent pertaining to the Contract, if any, for purposes of inspecting, monitoring, auditing, or evaluating by Comptroller’s office or the State.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 27 May, 2021

Category : Billing Services

Country : USA

State : Texas

Cost to Download This RFP Document : $ 5

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