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BILLING-1327 - USA (Massachusetts) - Electronic Payment Services - Deadline May 18,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: BILLING-1327

Government Authority located in Massachusetts; USA based organization looking for expert vendor for electronic payment services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

Vendor needs to provide electronic payment services include, without limitation, payments for various types of tax bills, utility bills, dog licenses, fishing licenses, athletic field permits as well as payments by private contractors for police details, activity fees, school athletic fees, parking meter charges, and library fines. The City wishes to expand its ability to accept electronic payments for all remittances.
- The vendor to be selected will be expected to enter into a professional service contract to provide a web-based online bill payment and credit/debit card processing services. The City, in an attempt to minimize the amount of cash transactions, will be phasing a variety of departments from cash to a credit/debit card processing system. Parking garages/lots, Inspectional Services and the Tax Collector currently have the ability to perform these services. The intent is to provide this function to all City and school departments during the life of this contract. The successful vendor will provide and maintain an electronic payment processing system for all City financial transactions that meets the following criteria:
1. Vendor’s software meets compatibility requirements with Tyler Technology’s MUNIS software as related to data import and export files including MUNIS scheduler. Software must allow for automated transaction file import and download exports with set up functionality compatible with vendor’s existing processing and setup functionality. Vendor must be able to conform to technical changes including upgrades as implemented
by Tyler Technology on MUNIS, Citizen Serve, and Firehouse software over the period of the contract. Similar compatibility, import and download functionality will be required for other bill types determined by the City.
2. Vendor’s software will allow City to import daily payments as entered into MUNIS by City in such a manner that “itemized detail” rather than “aggregate payment detail” will be displayed at the customer level for all users to view. Similar payments specifications will be required for other bill types determined by the City.
3. Vendor must provide access to prior year information including .pdfs of Accounts Receivable bills. Users should have access to an electronic database created by vendor with all data and payment information.
4. Vendor should allow ability for users to generate an Accounts Receivable bill with past due amount stated through future date. Allows all Payers to re-print an Accounts Receivable bill copy (.pdf) that shows address info as displayed after it has gone through the USPO bulk mail software.
5. Vendor’s software must have ability to allow City or Vendor to add general information and special condition notes in order to retain pertinent information.
6. Municipal user security required for unlimited users that allows for restricted access when required by the City
7. Vendor’s software should offer Payers the ability to pay current and past due Accounts Receivable, such as taxes and utility bills, online with daily overdue interest calculations displayed.
8. Ability for Payers to pay and view multiple Accounts Receivable bill types such as taxes and utility bills at one time with one fixed ACH cost.
9. Vendor will provide, at no cost to the City, credit/debit card swipe terminals to be used at various City locations to enable on-site payment processing. These terminals should be configured to work with City equipment.
10. Payers should have an option of printing their bill and mailing in their remittance, or making an online payment via credit card, debit card, electronic check, pay-by-phone, pay-by-text or ACH/electronic check transaction in a secure online environment. The vendor’s system shall provide processing for all forms of online or electronic payment and provide a manner in which payments not paid through the vendor’s system shall be visible to the customer. The system shall provide posting of all payment transactions in a time specified in the vendor’s proposal, however; time is of the essence in this process. All payment amounts will be validated against the most recent receivable files.
11. The Service shall include shopping cart functionality.
12. Payers who have scheduled a payment or registered for Auto-Pay will receive email notifications from the Service of pending payments.
13. The Service shall include the option of allowing a Payer to elect paperless billing.
14. The Service provides the Payer a onetime online payment option without registration. The onetime payment should allow the customer to see 24 months of bill history, pay multiple bills in a shopping cart, pay with credit card or ACH and allow e-bill enrollment. Account creation or log-in should not be required during the onetime payment.
15. Provide the

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 18 May, 2021

Category : Billing Services

Country : USA

State : Massachusetts

Cost to Download This RFP Document : $ 5

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