MB-5984 - USA (California) - Third Party Administrator Service of Pre-Tax Commuter Benefit Program - Deadline February 15,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: MB-5984

Government authority located in California, USA; based organization looking for expert vendor for third party administrator service of pre-tax commuter benefit program.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide third party administrator service of pre-tax commuter benefit program.
- ability to provide a comprehensive, user-friendly web and app-based Ride-matching, incentive management and trip planning software platform which may be used for employees
- Deliver benefits to employees on a regular monthly basis
- Deliver benefits through home mailing Clipper Card transfers, debit card loading and reimbursement
- Provide measures to help ensure secure delivery of fare media, clipper card transfers, vouchers and reimbursements
- Provide a fair procedure for handling lost or stolen vouchers or fare media
- Provide a benefit delivery system that minimizes the time between employee enrollment or submitting changes and employee’s receipt of benefits or implementation of changes
- Allow employee deductions of any amount
- Provide a convenient, readily available, and easy-to-use system for employee enrollment and submitting account changes.  This must include a web-based (on-line enrollment) option, in addition to a non-web-based option
- The web-based enrollment option must have a user-friendly interface for employees to place, change, and cancel orders
- Provide a system for tracking employee enrollment and order changes
- Provide a toll-free customer service hotline that is adequately staffed such that callers reach a live person rather than a voicemail system during regular business hours at a minimum
- A system must be in place to return calls within 24 hours and resolve problems/answer questions within two working days
- Allow employees to make changes to their account at any time
- Provide SF Environment with outreach materials on the pre-tax concept and the enrollment process
- Enter, track, and manage account information in an electronic database
- Demonstrated expertise in database system management, programming, and a variety of electronic media
- Reports shall be provided in hard copy and electronic format (FTP, Website, Microsoft Word or Microsoft Excel).
- Deliver a user-friendly, web- and app-based Ride-matching system
- System should offer travelers the ability to find other people seeking partners for regular commutes to and from work
- Allow users to communicate securely through system with potential matches
- Ability to support targeted communications to employees.
(2) A virtual pre-proposal conference will be held on January 19, 2022.
(3) All questions must be submitted no later than January 21, 2022.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 15 February, 2022

Pre-proposal Conference Date : Wednesday, 19 January, 2022

Question Answer Deadline : Friday, 21 January, 2022

Category : Medical Billing and Coding, Software, System and Application

Country : USA

State : California

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