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BILLING-1624 - USA (Little Rock, Arkansas) - Payment Processing and Funding Disbursement Services - Deadline June 30,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: BILLING-1624

Government Authority located in Little Rock, Arkansas; USA based organization looking for expert vendor for payment processing and funding disbursement services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide payment processing and funding disbursement services to the government authority located in Little Rock, AR.
A. Payment Plans
1. Management of Application Process
- Creation and management of an intuitive user-friendly application platform or portal.
- Improving the customer's application process.
- Screening and qualifying applicants based on agency criteria and documentation provided by community partners.
- Negotiation of payment plans with customers including monthly instalments and term.
- Offer flexible terms to achieve successful outcomes and reduced delinquencies or defaults.
- Provide approval or denial notifications in a timely manner through an agreed upon communication method with the customer.
2. Management of Payment Plans
- The Proposer will have access to the customer information through a daily file transfer to be used within the Proposer's platform. The Proposer will provide a return file daily to update the CIS in a nightly batch job. This may eventually be automated fully.
- Provide notice of agreement and monthly reminders in format acceptable to customer.
- Maintain records of agreements, changes, previous agreements, defaults, etc.,
- Payment processing with all payments directed to agency banking system.
- Correspondence, reminders, and ongoing engagement with customers regarding their payment plans to increase success rates.
- Removal of customers from payment plan program upon retiring delinquent debt or default.
- The final solution and customer portal should automate the existing application and management processes and provide for reporting and monitoring functions.
B. Funding Disbursements
C. Community Engagement and Increased Participation
- Educating customers regarding all programs.
- Measuring and reporting on enrollment metrics demonstrating comparison to current state and month to month activity.
- Developing creative solutions, flexible approach, and communication strategy to achieve these targets.
- Provide customer assistance regarding the application process, collaboration with the selected community partner and having a resource that can answer customer questions.
- Continuously adapt to improve programs and increased customer awareness and enrollments.
- Work with agency to consider how any potentially available american rescue plan or other governmental relief monies can incentivize, attract or educate eligible customers to apply for other financial assistance programs.
(2) Contract term will be two years.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 30 June, 2022

Category : Billing Services, Software, System and Application

Country : USA

State : Arkansas

Cost to Download This RFP Document : $ 5

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